T-Mobile

Reviews about T-Mobile

• Elizabeth Kennedy

  May, 20 2018
  ★ ☆ ☆ ☆ ☆
  GO TO ANOTHER LOCATION; this location literally has the WORST SERVICE EVER. The sales representative that first processed my Galaxy S7 put the WRONG INSURANCE on my phone that created a huge problem when I needed a replacement. Assurance could not process my claim because of the wrong insurance put on my phone so I had to process an in-house claim with T-Mobile through the phone. The in-house claim representative assured me that once I make the payment for my phone of $175 that it would be processed and shipped in 2 days BUT she failed to mention that I had to go into a T-Mobile store and finish the process and pay for the shipping fees so I was waiting for a phone that was never shipped. I went into this T-Mobile 2 days ago so I can finish the process, but before so, the sales representative and I had to go through the whole process AGAIN FOR THE THIRD TIME with Assurance to hear that my claim could not be processed because of the wrong insurance . I finally paid for the shipping fees and the sales representative ASSURED me that my phone would arrive in 1-2 days BUT it is actually arriving in 6 days. I stressed the need for my phone before a certain date because I am moving and starting a career and they promised me twice I would get it on certain dates but it never happened. I called this store again and this time I talked to a manager to argue my case and see if they would be able to provide me a phone sooner. He first told me how I didn't make a payment two days ago for the shipping fees when I clearly did and had a dated receipt and then he continued to tell me how I didn't have any account activity since January 2017 when I bought my Galaxy S7 in May 2017 which I also had a dated receipt. After going back and forth about how I wasn't crazy he finally found my information. WHAT?!? He then told me there was nothing he can do about my phone and it would just come in the date that was already determined in which his sales representative falsely told me 2 days ago. He clearly was so frustrated with me becuase of how frustrated I was for his store messing this whole process up. I have never been so frustrated in my life. I will be my cancelling my service with T-Mobile and going to Verizon because T-Mobile and specifically this store has made several mistakes (billing mistakes, unable to find information, sending a broken replacement phone to my sister) in which they clearly don't care about; they don't actually care about the customers.
  
  TO EVERYONE READING THIS: MAKE SURE THIS STORE PUTS THE RIGHT INSURANCE ON YOUR PHONE AND MAKE SURE YOU ASK FOR RECEIPTS AND KEEP THEM CLOSE TO YOU.
• Ken Link

  Apr, 02 2018
  ★ ★ ★ ★ ★
  Super helpful! Vanessa took extra time and worked late to make sure we were 100% satisfied. I would recommend this location to anyone.
• Charlotte Luecke

  Feb, 18 2018
  ★ ★ ★ ☆ ☆
  Good employees. Expensive

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